Dr. Eva Lexutt (on maternity leave)
Photo: Marco Wehler
Email: eva.lexutt
Phone: +49 2331 987-4938
Room: A126, building 7
Teaching: 31561 Dienstleistungskonzeptionen
Social Media: ResearchGate Xing LinkedIn
Abwesenheit: on maternity leave
Curriculum Vitae
| Education | |
|---|---|
| 01/2013 – 09/2019 | Doctorate (Dr. rer. pol.) Douglas Endowed Chair of Service Management FernUniversität in Hagen (Germany) |
| 10/2009–03/2011 | Master of Science in International Marketing Athens University of Economics and Business (Greece) |
| 09/2005–10/2009 | Diploma in Marketing and Communication Athens University of Economics and Business (Greece) |
| 09/2007–07/2008 | Erasmus Exchange Universität Trier (Germany) |
| Professional Experience | |
| since 01/2020 | Postdoctoral Researcher Douglas Endowed Chair of Service Management FernUniversität in Hagen (Germany) |
| since 04/2016 | Lecturer international management Verwaltungs- und Wirtschaftsakademie Hellweg-Sauerland GmbH, Arnsberg (Germany) |
| 07/2019-11/2019 | Project Manager Quantitative Market Research IMW Köln (Germany) |
| 01/2013–12/2018 | Research assistant Douglas Endowed Chair of Service Management FernUniversität in Hagen (Germany) |
| 04/2012–12/2012 | Marketing Specialist Lödige Industries GmbH, Scherfede (Germany) |
| 04/2011–03/2012 | HR development assistant Lödige Industries GmbH, Scherfede (Germany) |
Research Interests
- Organizational transformation, particularly servitization
- Configuration theory and complex causality, particularly in success factor research
- Sustainable Consumer Behavior
- Methodological focus: Qualitative Comparative Analysis, Grounded Theory
Publications
Peer-reviewed Journal Articles
- Lexutt, E. (2020). Different roads to servitization success – A configurational analysis of financial and non-financial service performance. Industrial Marketing Management, 84, 105-125
- Fliess, S. & Lexutt, E. (2017). How to be successful with servitization – Guidelines for research and management. Industrial Marketing Management, 78, 58-75.
Book chapters
- Fliess, S. & Lexutt, E. (2016). Erfolgsfaktoren der Service Transition – eine systematische Literaturanalyse. in: Bruhn, M. & Hadwich, K. Servicetransformation. Entwicklung vom Produktanbieter zum Dienstleistungsunternehmen. Springer
Conference Proceedings
- Lexutt, Eva (2022): Unravelling the causal mechanisms of the service paradox, in: Proceedings of the QUIS17 - 17th International Research Symposium on Service Excellence in Management, January 12-14, Valencia, Spain.
- Koehler, Tim / Lexutt, Eva / Fließ, Sabine (2022): Justifications of Tourists´Travel Behavior during the Covid19-Pandemic - a French Pragmatist Sociology Approach, in: Proceedings of the QUIS17 - 17th International Research Symposium on Service Excellence in Management, January 12-14, Valencia, Spain.
- Lexutt, E. (2019). The role of customer related factors for servitization success – A two-step QCA. Proceedings of the Spring Servitization Conference, May 13-15, Linköping, Sweden.
- Lexutt, E. & Fliess, S. (2018). Disentangling the complex causalities of servitization success with qualitative comparative analysis. Proceedings of the Spring Servitization Conference, May 14-16, Copenhagen, Denmark.
- Lexutt, E. & Fliess, S. (2017). What servitization leaders do differently – A configurational analysis of the success factors of service transition. Proceedings of the Frontiers in Service Conference 2017, June 22-25, New York, USA.
- Lexutt, E. & Fliess, S. (2017). Many roads lead to Rome – A Qualitative Comparative Analysis (QCA) of the success factors of servitization. Proceedings of the QUIS15 Symposium 2017, June 12-15, Porto, Portugal.
- Fließ, S. & Lexutt, E. (2014). Service transition from the customer perspective. Proceedings of the ISBM Biennial Academic Conference 2014, San Francisco, USA.
Awards
- Best Paper Award for the category case study, Spring Servitization Conference 2019
- Best Paper Award for the category case study, Spring Servitization Conference 2018
Reviews
- International Journal of Production Research
- International Journal of Production Economics
- Winter AMA Academic Conference
BWLDLM
| 08.04.2024
