Dipl.-Kff. Sarina Nenninger

Photo: Marco Wehler

Email: sarina.nenninger

Phone: +49 2331 987-2536

Room: A125, building 7

Teaching: Modul 31031 Internes Rechnungswesen und funktionale Steuerung - Kosten- und Leistungsrechnung

Social Media: ResearchGate Xing LinkedIn

Curriculum Vitae

Research Interests

• Customer Time Perception
• Perceived Time Pressure in Service Processes

• Quantitative Methods, in particular Structural Equation Modeling (SEM)

Publications

Conference Proceedings

• Nenninger, Sarina / Dyck, Stefan (2022): Temporality of the Customer Experience: A Bibliometrics-based Literature Review and Research Agenda Using the TCCM Framework, in: Proceedings of the 12th SERVSIG-Conference 2022, June 16-18, Glasgow, Scotland. [DOWNLOAD]
• Nenninger, Sarina / Dyck, Stefan (2022): Chronos and Kairos: Reconceptualizing Temporality of Customer Experiences, in: Proceedings of the QUIS17 - 17th International Research Symposium on Service Excellence in Management, January 12-14, Valencia, Spain. [DOWNLOAD]
• Fliess, Sabine / Nenninger, Sarina (2019): The clock is ticking?! – A Conceptual Approach to Time Pressure in Services, in: Proceedings of the 10th International Research Symposium in Service Management (IRSSM), October 6-9, Dubai, UAE.
• Fliess, Sabine / Nenninger, Sarina (2019): When Time is Running Out – A Conceptual Approach to Time Pressure in Services, in: Proceedings of the Frontiers in Service Conference 2019, July 18-21, Singapore, Singapore.
• Fliess, Sabine / Nenninger, Sarina (2019): The clock is ticking?! – Systematic review on time pressure and directions for service research, in: Proceedings of the QUIS - 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
• Fliess, Sabine / Nenninger, Sarina (2018): Customer-Perceived Time Pressure in Services: Conceptual Framework and Research Agenda, in: Proceedings of the Frontiers in Service Conference 2018, September 6-9, Austin, USA.