Veröffentlichung

Titel:

Designing for digital inclusion: Iterative enhancement of a process guidance user interface for senior citizens

AutorInnen:

Michael Stadler
Markus Nöltner
Julia Krönung

Kategorie:

Beiträge in referierten Konferenzbänden

erschienen in:

Proceedings of the 20th International Conference on Wirtschaftsinformatik (Wirtschaftsinformatik 2025 Proceedings), 16-19 September, Münster, 2025.

Abstract:

As digital transformation reshapes business processes, the challenge for senior citizens grows as they continue to encounter barriers to digital participation. This study explores an approach to combining well-researched design guidelines with a process guidance to reduce those barriers. By employing the Design Science Research Methodology (DSRM), a prototype of a travel booking website was developed and iteratively refined through heuristic evaluation. The findings confirm the beneficial effects of a structured process guidance for senior citizens and demonstrate the need for further research to improve the inclusion of seniors in digital self-service business processes.