Veröffentlichung

Titel:

When Technology Tests Your Patience: Conceptualizing IT-Frustration Tolerance as a Domain-Specific Construct

AutorInnen:

Michael Braun
Markus Noeltner
Julia Krönung

Kategorie:

Beiträge in referierten Konferenzbänden

erschienen in:

Proceedings of of the Pacific Asia Conference on Information Systems (PACIS 2026), 4.-8. Juli, Jakarta, Indonesia, 2026.

Abstract:

While IT frustration is a complex phenomenon in organizational and personal technology use, the Information Systems literature lacks a well-defined construct that captures individuals’ ability to tolerate it. Existing psychological frameworks are broad and do not account for specific IT features, such as system intransparency and temporal unpredictability. To fill this gap, this paper develops a comprehensive concept of IT Frustration Tolerance (IT-FT). Combining frustration theory, coping research, and Technostress literature, we propose a three-dimensional model consisting of Emotional Regulation, Cognitive Persistence, and Behavioral Persistence. We establish a nomological network and differentiate IT Frustration Tolerance from related constructs, such as Technostress, Computer Self-Efficacy, and IT Resilience. This framework provides a solid, theory-based foundation for future empirical research and IT management practices.

Zum Beitrag (externer Link öffnet in englischer Sprache in neuem Fenster)