The Quest for National Digital Agility: Digital Responses to Covid-19 in Five Countries
Jennifer Kendziorra
Dr. Anne-Katrin Witte
Till Winkler
Yu Tong
Juhee Kwon
Artikel in Zeitschriften
erschienen in:
Communications of the Association for Information Systems 2023

Countries worldwide have employed various digital solutions to contain and cope with the COVID-19 pandemic. In this
explorative case research, we examine national-level digital responses to the pandemic in four specific areas—
tracking and tracing, health data reporting, teleconsultation, and vaccination mobilization—across five countries:
China, Denmark, Germany, South Korea, and the US. Drawing on the notion of agility and digital infrastructures, our
cross-case analysis unveils how the countries’ digital responses to the pandemic have been shaped by their national
health system characteristics. In addition, we highlight how existing digital health infrastructures, regulatory
adaptations, and industry collaborations fostered the alacrity with which nations responded to the pandemic. We
define national-level digital agility as the ability of a nation to leverage digital infrastructure capabilities to address
urgent societal challenges in a contextually appropriate way. Our key contribution is a model of this complex, but
urgently needed concept containing five building blocks, that jointly explain and contribute to building such agility.
Despite focusing on addressing the existing challenges of the ongoing COVID-19 pandemic, we believe that
researchers and policymakers can also take away from our framework ideas to tackle other socio-environmental